Course curriculum

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    Managing Diversity Certificate Program – Civility in the Workplace

    • How to use the course platform

    • Civility in the Workplace Introduction

    • Pre-Assessment - Managing Diversity: Civility in the Workplace

    • What does respect look like, feel like, and sound like?

    • A Respectful Workplace is...

    • What is Civility?

    • Civility: Commitment to Kindness Dr. P. Forni

    • Civility in the Workplace - Is the "Golden Rule" the best measure?

    • Causes of Incivility

    • Incivility Assessment

    • Rewards of Civility

    • Rewards of Civility

    • Rewards of Civility Discussion

    • Developing Healthy Workplaces Article

    • Workplace Etiquette and Culture Assignment Instructions

    • Workplace Etiquette Assignment

    • Workplace Etiquette and Culture Assignment Discussion

    • Examples of how Canadian Etiquette can be Confusing to Newcomers

    • Civility at Work Case Study

    • Civility When Working with Others Quiz

    • 10 Actions You Can Focus on to Influence Culture of Respect Article

    • Post Assessment - Managing Diversity: Civility in the Workplace

    • Civility at Work Resources

    • Questions/Comments?

    • Disclaimer